Refund policy

Change of Mind Policy

Due to strict hygiene and health standards for baby clothing, we do not accept returns or offer refunds for change of mind, incorrect size selection, or change of preference. Please refer carefully to our sizing guides before completing your purchase.

Faulty, Damaged, or Incorrect Items

Our no-change-of-mind policy does not affect your rights under Australian Consumer Law. If your item arrives defective, damaged, or you receive the wrong product, please contact us immediately at admin@bibibaby.com.au with your order number and photo evidence of the issue so we can make it right.

 Consumer Guarantees: If an item has a major fault—including unexpected failure or damage when washed strictly according to the care label instructions—you are entitled to a full refund or replacement.

 Shipping Costs for Defective Goods: If an item is verified as faulty or incorrect, BibiBaby will cover all return shipping costs and refund any original delivery fees.

 Original Packaging: Original packaging is not required to return an item that is genuinely faulty or defective under consumer law.

Refund Process

Once your faulty return is received and inspected, we will notify you of the approval status. Approved refunds will be automatically credited to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds. If more than 15 business days have passed since your return was approved, please reach out to admin@bibibaby.com.au.

Unclaimed Parcels

If a parcel is returned to us because it was unclaimed or an incorrect delivery address was provided, we will attempt to contact you to arrange redelivery. Additional shipping fees will apply to resend unclaimed parcels.